TERMS & CONDITIONS

SALES

All inventory items have a 6-8 week lead time unless otherwise noted by customer service. Because all of our products are handmade, lead times are estimated and sometimes can be delayed. Lead times begin when full payment is received. All goods are shipped via UPS. Larger orders are shipped using freight services.

CUSTOM ORDERS

All custom orders must be presented to and approved by Atelier de Troupe. Lead times will be determined per project basis. A deposit of 50% must be received before production/lead time begins. Orders will be shipped out once balance is paid in full. Custom orders can not be cancelled. All custom orders are final sale. 

RUSH ORDERS

Most items can be rushed for a 20% upcharge. Please contact Atelier de Troupe for approval and rushed lead time.

CANCELLATIONS

Cancellations must be made within 5 business days of payment of order. Custom orders cannot be cancelled. Rush orders cannot be cancelled.

RETURNS and EXCHANGES

Please contact Atelier de Troupe if you'd like to return or exchange an item. Returns and exchanges are accepted only within 14 business days of receipt of goods. All returned and exchanged items must be in original unused condition. Customers are responsible for all shipping costs incurred. Refunds will be made once we receive and inspect returned items. A 25% restocking fee will be added to all returned items. All custom orders are final sale.

DAMAGES

All damage claims must be made in writing to Atelier de Troupe within 7 business days of receipt of items. Please include clear, sharp pictures of damages along with full explanation. If damages incurred during shipping, all packaging must be retained by customer. Please also include clear, sharp pictures of damaged packaging. Failure to do so may invalidate claim. 

 

CARE & MAINTENANCE

UNFINISHED BRASS

All un-lacquered brass will age naturally as it deepens in color over time. Dust gently with a soft cloth. Use a a small drop of BRASSO  on a cloth to get rid of fingerprints, lightly scrubbing over the stain following the natural grain of the metal. For deeper cleaning, apply a small drop of BRASSO to a scotch pad (preferably 600 grit).


POLISHED BRASS

All un-lacquered brass will age naturally as it deepens in color over time. Dust gently with a soft cloth. For re-polishing surfaces, use a small drop of liquid polish on a soft cloth. Make sure to use linear motions, following the natural grain of the metal. Do not use abrasive pads as they will remove the polish.


BLACKENED BRASS / STEEL

Dust gently with a soft cloth. Use a diluted glass cleaner (80% cleaner, 20% water) for regular cleaning. Do not use brass cleaners or abrasive pads as they will remove the patina.


CAST BRONZE

All bronze is wax sealed and will age naturally and acquire a green patina if placed outdoors.  Dust gently with a soft cloth. For deeper cleaning, use a small amount of finishing wax on cloth. Make sure to use linear motions, following the direction of the piece, and remove excess wax with a clean cloth. Do not use abrasive cleaners or pads as they will remove the patina and wax.

PLATED FINISHES

All un-lacquered plating will age naturally as it deepens in color over time.  For un-lacquered surfaces, dust gently with a soft cloth. For lacquered surfaces, use a soft cloth and diluted glass cleaner  (80% cleaner, 20% water) for cleaning. Do not use brass cleaners or abrasive pads as they will remove the plating.


POWDER COATED METAL

Dust gently with a soft cloth. Use a diluted glass cleaner (80% cleaner, 20% water) for regular cleaning. Do not use brass cleaners or abrasive pads as they will remove the paint.

GLASS

Wipe gently with a soft cloth and glass cleaner for regular cleaning.
All sandblasted glass is luster sealed. Dust gently with a soft cloth.Do not use abrasive cleaners or scrubs.

SOLID WOOD

Dust gently with a soft cloth. Use a diluted glass cleaner (80% cleaner, 20% water) for deeper cleaning. Apply a light layer of wax on raw wood surfaces two to three times a year.