All inventory items have a 6-8 week lead time unless otherwise noted by customer service. Because all of our products are handmade, lead times are estimated and sometimes can be delayed. Lead times begin when full payment is received. All goods are shipped via UPS. Larger orders are shipped using freight services.
All custom orders must be presented to and approved by Atelier de Troupe. Lead times will be determined per project basis. A deposit of 50% must be received before production/lead time begins. Orders will be shipped out once balance is paid in full. Custom orders can not be cancelled. All custom orders are final sale.
Most items can be rushed for a 20% upcharge. Please contact Atelier de Troupe for approval and rushed lead time.
Cancellations must be made within 5 business days of payment of order. Custom orders cannot be cancelled. Rush orders cannot be cancelled.
RETURNS and EXCHANGES
Please contact Atelier de Troupe if you'd like to return or exchange an item. Returns and exchanges are accepted only within 14 business days of receipt of goods. All returned and exchanged items must be in original unused condition. Customers are responsible for all shipping costs incurred. Refunds will be made once we receive and inspect returned items. A 25% restocking fee will be added to all returned items. All custom orders are final sale.
All damage claims must be made in writing to Atelier de Troupe within 7 business days of receipt of items. Please include clear, sharp pictures of damages along with full explanation. If damages incurred during shipping, all packaging must be retained by customer. Please also include clear, sharp pictures of damaged packaging. Failure to do so may invalidate claim.