Because all of our products are handcrafted, lead times are estimated on the LEAD TIMES tab below. All furniture pieces are Made to Order. Lead times begin when full or half payment is received. Full payment is required for orders under $5000. All goods are shipped via UPS. Larger orders are shipped using freight services. All formal quotes are honored for 1 month. All fixtures are UL listed. All fixtures are tested on Lutron based dimming systems. LED bulbs are subject to a 10-100% dimming scale. Customization fees apply if an alternate dimming system is used that requires drivers or transformers. LED bulbs are provided for a variety of product and or subject to limitations for all 220v applications. Email us at info@atelierdetroupe.com for more information.

We offer basic customization for select pieces. Basic customization is limited to material finishes, such as plating and color powder coating, and must be presented and approved by Atelier de Troupe. Basic customization will extend lead times an additional 2-3 weeks. A deposit of 50% must be received before production/lead time begins. Orders will be shipped out once balance is paid in full. Custom orders cannot be canceled and are final sale. Please email us at info@atelierdetroupe.com for basic customization pricing.

For orders requiring COM/COL a swatch is required for approval prior to production. Please email info@atelierdetroupe.com for any questions regarding fabrics.

Atelier de Troupe asks that customers please use extensive detail and review of all chandeliers once delivered. We ask for the recipient to please make notes of any imperfections, damages and or flaws prior to installation. Atelier de Troupe will not be held liable to any damages or imperfections after installations. Please document all reviews once item is received and report back to Atelier de Troupe prior to installation.

All custom orders must be presented to and approved by Atelier de Troupe. Initial custom project approval takes between 7-10 business days. Lead times will be determined per project basis. A deposit of 50% must be received before production/lead time begins. Orders will be shipped out once balance is paid in full. Custom orders can not be canceled and are final sale.

Most items can be rushed for a 25% upcharge. Please contact Atelier de Troupe for approval and rushed lead time.

Customers will receive notification once the order is complete. After 30 days of the completion date, if no contact is made on behalf of the customer for payment and/or logistics scheduling, Atelier de Troupe will transfer the merchandise to storage. Atelier de Troupe may charge a monthly storage fee of $100 towards the pending invoice. These fees will need to be paid in order for shipment to be released. If shipment is not made within 120 days, Atelier de Troupe reserves the right to reallocate the product and cancel the order.

Cancellations must be made within 5 business days of payment of order. Custom orders cannot be canceled. Rush orders cannot be canceled.

Due to the handmade nature of our products, no returns or exchanges are permitted for both lighting and furniture. Customers are responsible for all shipping costs incurred.

All damage claims must be made in writing to Atelier de Troupe within 7 business days of receipt of items. Please retain all the original packaging and include clear pictures of damages and packaging along with an explanation of the occurrence.  Failure to retain packaging may invalidate the claim.

Fixture warranty is guaranteed for one year after delivery, which includes the repair or replacement of defective product and/or components, not installation. Atelier de Troupe is not responsible for any costs of installation, removal, reinstallation, restoration, or repair work.

Any damage caused by improper cleaning solutions or methods. Any damage caused by improper installation or assembly by the customer or any outside parties. Any fixture or fixture component damage caused by incorrect light bulb usage or wattage. Light bulbs, if provided (US only), are control tested for environments and maximum wattage is clearly marked. Any damage caused by unsuitable weather or improper environments. Any changes in appearance of natural and un-lacquered finishes, which are subject to aging. Any parts purchased separate from our light fixtures that are added to purchased product.

All brass will age naturally as it deepens in color over time. Dust gently with a soft cloth. Use a small drop of BRASSO on a cloth to get rid of fingerprints, lightly scrubbing over the stain following the natural grain of the metal. For deeper cleaning, apply a small drop of BRASSO to a scotch pad (preferably 600 grit).

All brass will age naturally as it deepens in color over time. Dust gently with a soft cloth. For re-polishing surfaces, use a small drop of liquid polish on a soft cloth. Make sure to use linear motions, following the natural grain of the metal. Do not use abrasive pads as they will remove the polish.

Dust gently with a soft cloth. Use a diluted glass cleaner (80% cleaner, 20% water) for regular cleaning. Do not use brass cleaners or abrasive pads as they will remove the patina.

All bronze is wax sealed and will age naturally and acquire a green patina if placed outdoors.  Dust gently with a soft cloth. For deeper cleaning, use a small amount of finishing wax on cloth. Make sure to use linear motions, following the direction of the piece, and remove excess wax with a clean cloth. Do not use abrasive cleaners or pads as they will remove the patina and wax.

All cast aluminum is finished with a patina and wax sealed.  Dust gently with a soft cloth. For deeper cleaning, use a small amount of finishing wax on cloth. Make sure to use linear motions, following the direction of the piece, and remove excess wax with a clean cloth. Do not use abrasive cleaners or pads as they will remove the patina and wax.

All plating will age naturally as it deepens in color over time.  For un-lacquered surfaces, dust gently with a soft cloth. For lacquered surfaces, use a soft cloth and diluted glass cleaner  (80% cleaner, 20% water) for cleaning. Do not use brass cleaners or abrasive pads as they will remove the plating.

Dust gently with a soft cloth. Use a diluted glass cleaner (80% cleaner, 20% water) for regular cleaning. Do not use brass cleaners or abrasive pads as they will remove the paint.

Wipe gently with a soft cloth and glass cleaner for regular cleaning. All sandblasted glass is luster sealed. Dust gently with a soft cloth. Do not use abrasive cleaners or scrubs.

Dust gently with a soft cloth. Use a diluted glass cleaner (80% cleaner, 20% water) for deeper cleaning. Apply a light layer of wax on raw wood surfaces two to three times a year.